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Resources for severe weather claims: Ex-Tropical Cyclone Alfred

Ex-tropical Cyclone Alfred has left a path of devastation, and we know this is an incredibly challenging time for many of our customers. Our hearts go out to everyone affected, and we want you to know that your client's safety and well-being are our utmost priority.

Although Ex-Tropical Cyclone Alfred weakened before making landfall, there has still been widespread damage from heavy rain & strong winds resulting from the cyclonic system, and as such the Insurance Council Australia (ICA) has declared a catastrophic event for the Southeast QLD and Northern NSW regions, with effect 28/02.

COVERAGE & EXCESSES
For more information on coverage and excesses, please refer to your Product Disclosure Statement (PDS).


EMERGENCY NUMBER
If you or anyone in your community is in immediate danger, please dial 000 for emergency assistance.


 

We're Here to Support You

Our team understand how overwhelming it can be to deal with the aftermath of a natural disaster. Rest assured, we are committed to supporting our clients every step of the way. Our team is ready to assist you with your property insurance claims and guide you through the process as quickly and smoothly as possible.

How to Lodge a Claim

The quickest and easiest way to submit a claim is online. We’ve streamlined the process to ensure you can get the help you need as fast as possible. Simply visit our claims portal and follow the easy steps to submit your details.

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Resource Hub

Why lodge a claim online?

 

Quick & Convenient: Submitting your claim online is the fastest way to get started on the road to recovery.

24/7 Availability: You can submit your claim anytime, day or night, from the comfort of your home.

Direct Assistance: Our claims team will begin processing your request as soon as it's received, ensuring timely support.

 

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